Content Accesstroubleshooting
Can't access your course or membership content? Follow the steps below to troubleshoot, or review common questions. If you still need help, reach out and we'll get you in.
From checkout to content
Purchase a Course or Membership
Browse the Courses page or Coaching Programs page and complete checkout through Stripe. You'll receive a confirmation email once payment is processed.
Receive Your Invitation
After enrollment, you'll be sent an email invitation to create your login. This may take up to 15 minutes. Check your spam or promotions folder if you don't see it.
Create Your Account
Click the link in your invitation email to register. Use the same email address you used at checkout course access is tied to your email.
Access Your Content
Once logged in, navigate to the course page and click 'Continue to Course.' Your lessons, labs, quizzes, handouts, and certificate will be unlocked.
Before contacting support, check these items:
- You completed checkout and received a payment confirmation from Stripe.
- You've waited at least 15 minutes for your invitation email to arrive.
- You checked your spam and promotions folders for the invitation.
- You're logged in with the same email address used at checkout.
- You're navigating to the specific course you purchased (not a different one).
- You're using the 'Continue to Course' button on the course landing page.
Access troubleshooting
We're here to help you in.
If you've tried the steps above and still can't access your content, reach out with your order details and we'll resolve it promptly.
info@magnoliahealthandwellnessministries.com · 850-565-1008